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FAQ

We have provided answers to most of the questions our users ask. Please read through them carefully. They contain vital facts you need to know about our solutions and services.

It is the delivery service management system -  perfect way to manage your delivery or task and track their status. This solution work as a field service management  system, mobile workforce management software and tracking system.

Perfect DSM is a perfect tool for almost any type of business where large quantity of the staff works outside office walls. We have created this app having wide variety of businesses in mind. It fits to Logistics, Wholesale, Retail, HoReCa, Utility, Service, Manufacturing and construction industries (food delivery, courier service, workforce management). We are sure that our app will be beneficial also in Your business. 

Your staff even doesn't need to come to your office to get daily tasks most of the time. They can get orders details simply online and notify tasks and deliveries completion in One-touch. No paperwork is needed any longer. They can get orders to their mobile devices and go to the customers directly from home. You don't need to call them to know what's up as you can see all required delivery statuses and other info right on your screen. Your staff also can conveniently move from point to point using inbuilt navigation.

First and foremost it will allow you to decrease your time spent on routine jobs. Time is money and you know it. You are able to use all-in-one software which will allow you to eliminate unnecessary paperwork, endless telephone calls, texts etc. It will allow to to be in full control of whats happening in your business right now. You will get all necessary statistics for business decision making almost real time thus increasing your potential for bigger earnings. 

Perfect DSM is global ready. This means that you can use Perfect DSM to track your vehicles or field staff and deliveries in any country around the world. You can manage, control, analyze and improve your service anywhere and anytime. 

You can manage your business on any number of PCs.

There is no need to install anything on your PC. All you need is to register your account on management portal. For mobile phone you just need to find Perfect DSM on Google Play app store and install it. It's that simple.

Our management portal supports most popular browsers such as Internet Explorer (version 8 and above), Chrome, Firefox, Safari on Mac.

Definitely you can run the backend portal on your MAC, as you need just Internet browser for that. However iPhone is currently not supported. We are working hard on solving this issue. iOS mobile app will come out soon.

Pricing is based on number of mobile devices you currently manage on your management portal. There is no need to purchase any kind of licences, servers etc. The pricing is very simple. It costs 10€ per device per month. 10% discount is applicable for 6 months and 20% discount for 12 months upfront payment. 

All registered business users are definitely eligible for support. In case of any issues or questions please contact us at support@logtime.eu

There is practically no limit to the number of drivers or field staff you can manage and control at any one point in time. From one to ten or hundreds or even thousands of drivers or field staff, just add your staff as you grow and Perfect DSM will track them all for you.

We are sure it fits small businesses perfectly (as well as big ones). We carefully designed our software with all types and sizes of businesses in mind. You neither need to be an IT expert to use the software nor have a lot workplaces to get benefits of this. There are lots of small customers who get benefits of using our software right now.

Yes in fact we have many clients using Perfect DSM for Proof Of Service. Our app can capture the arrival and departure time, photo about problem and reason non-completion task. For example, you can capture the time you started work, photo after the delivery of your work and finally the delivery time and signature of your customer upon completion of task. 

You will be able to see the delivery being updated live on the delivery orders screen, status-coded to reflect the delivery status, online analysis via filtering and grouping.

Yes. Perfect DSM allows you to enter delivery details such as route and order number, address, client name, delivery time, order details, delivery items (SKU description, quantity). Your driver will be able to record reason for every rejected item and capture signature / photo POD and automatically send them back to your Perfect DSM dashboard portal for instant updates.

You can use it to perform very complex route planning with several arrival locations and multiple deliveries at the same location. Every waypoint is differentiated by address description. Each waypoint can consist any orders for delivery, that have order number and details such as client name, SKU, qty, address and and much more.

Yes. Perfect DSM is an ideal logistics planning tool. You can use any number departure locations. We know that it is very important for retail chains, rastaurants, pizza delivery chains, shops to have several points of departure.

You can use free apps such as Perfect App ProtectorAppLock or Smart App Protector to lock down the Android phone to be able to only use our Perfect DSM app. These apps can lock the phone’s ability to surf Internet, download apps, send SMS, make calls, etc.

Yes. You will see of both successful and unsuccessful deliveries or tasks. You will see instantly via our dashboard of delivery completion, successful or not. You will also know  where the driver submitted the POD.

No. We’ve designed Perfect DSM to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start manage, control, analyze your deliveries and tasks. You can simply use our web forms to add your orders, tasks or import your manifest file (CSV format) into our system. If you wish for more automation, you can always integrate your system with Perfect DSM

No. There is no need to print any barcode or QR code on your invoices, delivery orders or waybills. Perfect DSM works out of the box on its own, allowing your drivers to easily identify and submit POD for every delivery with just a few taps.

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